A routine inspection will be carried out on your property approximately every 3 – 6 months and you will be provided a minimum of 7 days’ notice in writing (via email) in accordance with the residential tenancies act.

The purpose of us conducting a routine inspection is to check that you’re upholding your obligations of an Excellent Tenant by keeping the property clean and well maintained and reporting this information back to the owner.


What You Need to Know About Your Routine Inspection


It is VERY important you understand, your routine inspection is NOT a maintenance audit and we are not there to report any maintenance requests. If you have any maintenance that needs to be attended to, please ensure this is reported through our online maintenance request form, prior to your routine inspection being conducted.

If we attend and we notice maintenance that has not been reported by you, will have to assume that you have caused the damage. To avoid any confusion or unnecessary breaches, please make sure you report the maintenance before your routine inspection is conducted.

Reporting Back to Your Owner

We have an obligation to your owner to report back to the owner on how you’re keeping and maintaining the property.

We do this by completing a full photographic report which includes photographs and comments of every room.

Please ensure that we are able to access all rooms for your routine inspection. If we are unable to gain access to every room, we will be required to reschedule your routine inspection.

As the owners pay us to conduct your routine inspection, if this is the case, you may be required to pay the fee on behalf of the owner if you’re at fault. This fee is currently $60 + GST.


We love that in some cases, we’re able to rent to you and your pets however, and sometimes your pets can be territorial and don’t like it when we attempt to enter your property.

If you are renting with pets (mainly dogs), please ensure your pet is secured so your property manager may freely access the property. If we’re unable to access the property because you have not secured your pet, please understand, you may be charged the fee the owner would incur for us having to reschedule. This fee is currently $60 + GST.

You Will Be Marked

How you keep and maintain the property will make a difference when it comes time for the owner to spend money on maintaining and upgrading the property for you and whether or not they decide to renew your lease.

As an excellent tenant, we expect that you prepare excellent routine inspections and keep in mind, sometimes the owner may even come through the property with us so it’s imperative that you present the home accordingly.

While conducting your routine inspection, we will mark you on the following criteria:

Excellent – The property is clean and tidy and the tenants have made every effort to ensure the property is presenting the best it possible could.

Satisfactory – We can see that you have made an effort in presenting the property for your routine however, there are arears you could improve and we have left specific feedback on these items for you.

Unsatisfactory – During your inspection we have found that you are in breach of your tenancy agreement, therefore we will be in touch as to what you need to do to rectify this.

We want you to have an Excellent Inspection every time so if you do, we will of course leave you some gifts to say thank you!

The Date and Time of Your Routine Inspection

As mentioned earlier, we will provide you with a minimum, 7 days’ notice in writing of the date and time block we will be attending your property.

You do not have to be present for your routine inspection. We have a set of keys for your property that we will use to gain access if you’re not home.

When conducting your routine, we will also inspect any other properties we manage that are close to your home. This means, we cannot change the date and time selected to conduct your routine inspection.

If you MUST be present for your inspection but cannot be home at the time we have advised, you can request a customised inspection just for you however, you may be charged the fee the owner would incur for us having to reschedule. This fee is currently $60 + GST.

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Our Purpose

Our purpose is to provide property owners the assurance of Excellent Service in an industry where there is little to no accountability to the advice and service they receive. ‘Good’ is not good enough for you, and it’s not good enough for us.

Our Method

At Excellence Property Management, we combine our method and systems, with excellent people who are trained and educated in the industry to ensure you receive only candid advice and service. Click here to find out more!

Our Guarantees

We Specialise in EXCELLENT Residential Property Management. If we aren’t giving you an EXCELLENT service, you won’t pay!

Contact Details

Excellence Property Management
PO Box 425, Townsville, QLD, 4810
(07) 4408 8062