Congratulations on becoming an Excellent Tenant of Excellent Property Management! We’re glad you have chosen to work with us and we’re looking forward to working with you.

Now that you’re moving into your new home, there are a couple of things you need to know to ensure your tenancy runs as smoothly as possible.

Tenancy Induction

If you haven’t already done so, before we can confirm your tenancy and hand over the keys (if the property is ready) we need to conduct a Tenancy Induction with you.

This is where we meet and explain to you, your rights and responsibilities of being an excellent tenant and also complete all of the necessary documentation.

If you are planning on moving into a property of ours but have not yet completed your tenancy induction, please contact us immediately.

Bond and First 2 Weeks Rental Payment

Before conducting your tenancy induction, we always collect your bond and first 2 weeks of rent. This payment must be in cleared funds (sorry, no personal cheques) and if you’re paying electronically, the funds must have cleared in our account before we can proceed.

If you do not have these funds available, unfortunately we cannot proceed any further with renting to you.

Collecting Keys

If the property is not being leased on the same day you’re completing your tenancy induction, you will need to return to our office to collect keys.

Please ensure you let us know when you will be attending the office to collect keys as sometimes we are not in the office.

The Entry Condition Report

Upon collecting keys, we will also provide you with an electronic Entry Condition Report. This will be sent to your nominated email address.

The entry condition report is a detailed description of the condition of the property when you take possession of it.

WARNING: It is your responsibility as the tenant to complete and return you entry condition report within 3 business days from when you receive it. Failing to do this will cause issues when you eventually vacate as you may be held accountable for something you have not done.

The electronic version of the report is easy to use on your tablet or mobile phone and you can even take your own photos.

If you prefer a paper copy of this report, please let us know.

Condition of the Property

Prior to moving you into your new home, we endeavour to ensure the property is cleaned and well maintained.

Because we’re not perfect (even though we try to be!) on the odd occasion we may miss things due to the extent of space, fixtures, fittings and appliances at the premises.

What to do if something is wrong?

Cleaning Issues: If the cleaning is very minor and you’re not concerned about it, that’s ok, don’t worry about listing these on your Entry Report if you don’t want to as it can cause confusion when you vacate. Continuing moving on in and making yourself at home.

If you feel as though you want the issues address, please call or email us with an itemised list of your concerns so we can properly address the situation and have the matter resolved for you as quickly as possible.

Maintenance: If you find an item is broken and in need of repair, please complete the appropriate trouble shooting and if needs be, then report this to us via our online maintenance system.

For trouble shooting tips and hints, click here.

For the online maintenance reporting system, click here.

Definite Do’s

Moving home can be stressful and there are a million things to organise!

Before moving into your new home, make sure you connect the following services if applicable:


Ergon Energy (please hyperlink Ergon Energy to


Origin Energy (please hyperlink Origin Energy to

Telephone & Internet:

Telstra (please hyperlink Telstra with

Optus (please hyperlink Optus with


Foxtel (please hyperlink Foxtel with

We really hope you enjoy your new home and most of all, your experience with us. If you have any questions, please don’t hesitate to get in contact with us.

Excellence Property Management Blog Post. Townsville Property Management

Why Routine Inspections Are So Important

The purpose of conducting Routine Inspections on your property is to ensure the tenant are maintaining their obligations of their lease to looking after the property, keeping it clean and well maintained so without them, you’re very much in the dark and this could be costing you money!

Townsville Vacancies. Townsville Property Management. Excellence Property Management

Townsville’s Vacancy Rate Slowly Recovering

Are you thinking about renting out your property but have been scared with reports of the Townsville Vacancy Rate Skyrocketing?

Excellence Property Management Blog Post. Townsville Property Management

Why Having the Right Landlords Insurance Will Save You Thousands

Landlords Insurance IS NOT Home and Contents Insurance and most Home and Contents Insurance Policies DO NOT have adequate landlord insurance coverage which means they will not cover you for lost rent or damage caused by your tenant.

Townsville Property Management. The top 8 features tenants seek out in rental properties

The Top 8 Features Tenants Seek Out In Rental Properties!

Are you thinking of renovating soon or just curious as to what tenants are looking for in this day and age?

Excellence Property Management Blog Post. Townsville Property Management

Pets – Should You Or Shouldn’t You?

We often get asked by landlords about whether we think they should accept pets on their property and the answer to this questions is always, how is this likely to affect your return on investment?

Excellence Property Management Blog Post. Townsville Property Management

How To Get Your Property ‘Ready’ For Cyclone Season

Due to the warm and tropical weather in Townsville, we’re very prone to being the target of Cyclones and they traditionally occur between November and March.

Excellence Property Management Blog Post. Townsville Property Mangement

How The Presentation of Your Property Effects Your Bottom Line

Did you know that a well presented property will achieve a significantly better return on investment?

Excellence Property Management blog post. Townsville Property Management

How To Choose The Right Property Manager For YOU

You might be frustrated with your existing agent and looking for a change OR you’re renting your property out for the first time and you need to choose a Property Manager… either way, how do you know who is right for you?

Excellence Property Management blog post. Townsville Property Mangement

The Secret to Renting a Vacant Property in a Difficult Market

Because we’re experts, we want to share with you our 4 secrets to getting your property rented in a difficult market for the best price, to the best tenant in the shortest possible time.

Excellence Property Management. Property Management Townsville blog post.

Learn How To Budget For An Investment Property

Thinking of up-sizing, making a lifestyle change or purchasing an investment property but don’t know if you can afford it?

Our Purpose

Our purpose is to provide property owners the assurance of Excellent Service in an industry where there is little to no accountability to the advice and service they receive. ‘Good’ is not good enough for you, and it’s not good enough for us.

Our Method

At Excellence Property Management, we combine our method and systems, with excellent people who are trained and educated in the industry to ensure you receive only candid advice and service. Click here to find out more!

Our Guarantees

We Specialise in EXCELLENT Residential Property Management. If we aren’t giving you an EXCELLENT service, you won’t pay!

Contact Details

Excellence Property Management
PO Box 425, Townsville, QLD, 4810
(07) 4408 8062