Online Maintenance Request Form
You do not have to be present for the tradesman if you don’t want to. If you select “Use Agency Key”, the tradesman will notify you of what day they will be attending but will use the office key to gain access.
Our Maintenance Timeframes:
Once you have submitted your maintenance request, we promise to:
- Respond to your request within 3 business days and have this allocated to a tradesman
- Our tradesman will attend and rectify within 14 days wherever possible
- Upon attending your property, the tradesman will leave a calling card, if you are not home, to let you know they have been to your home.
If you submit your maintenance and above promises are NOT kept by us, please contact us immediately so we may rectify this for you.