EXCELLENT TENANTS

At Excellence Property Management, we employ Excellent People to manage Excellent Properties, for Excellent Owners and seek Excellent Tenants to ensure your property receives the best return it possibly can. We call this, The Excellence Method and this ethos guides all processes and relationships within our system of Property Management.        We know that Excellent Tenants are a huge asset to our owners but also to us as your agent as well. That’s why when we get Excellent Tenants, we want to give you the best service you have ever experienced when renting a property. If you’re happy, so are our owners and so are we!      

What is an Excellent Tenant?     

  • Tenants who have realistic expectations of you as the owner 
  • Tenants who respect us as their property manager, the property and you as the owner 
  • Tenants who pay their rent on time 
  • Tenants who look after your property, have it well presented for inspection and report the required maintenance to us through our online maintenance system  
  • Tenants who are willing to self-help when required (for example: trouble shooting maintenance before expecting a tradesman to attend at your cost)

Why Rent with Excellence Property Management? 

  • Whenever you contact us, we will respond within 1 business day – we won’t keep you waiting 
  • We will provide you with a clean and well maintained property to live in  
  • We will ensure any maintenance is attended to in a timely manner   
  • Our staff are experts and will ensure they give you the best experience possible 
  • If we reach a point of conflict with you, we will seek to understand where you’re coming from and provide you the best possible outcome that is in line with our owners expectations 
  • We will reward you with gifts and vouchers when you have a good routine inspection or sign a lease with us!  
  • As long as you remain excellent, we will provide you with a glowing reference when you leave if required  

 Whilst we want to give you the best possible experience, we can only do this if you behave like an Excellent Tenant would because at the end of the day, we have a job to do for our owners. Our promise to you is that so long as you are an Excellent Tenant, we will provide you with Excellent Service.      

Excellence Property Management Blog Post. Townsville Property Management

Why Routine Inspections Are So Important

The purpose of conducting Routine Inspections on your property is to ensure the tenant are maintaining their obligations of their lease to looking after the property, keeping it clean and well maintained so without them, you’re very much in the dark and this could be costing you money!

Townsville Vacancies. Townsville Property Management. Excellence Property Management

Townsville’s Vacancy Rate Slowly Recovering

Are you thinking about renting out your property but have been scared with reports of the Townsville Vacancy Rate Skyrocketing?

Excellence Property Management Blog Post. Townsville Property Management

Why Having the Right Landlords Insurance Will Save You Thousands

Landlords Insurance IS NOT Home and Contents Insurance and most Home and Contents Insurance Policies DO NOT have adequate landlord insurance coverage which means they will not cover you for lost rent or damage caused by your tenant.

Townsville Property Management. The top 8 features tenants seek out in rental properties

The Top 8 Features Tenants Seek Out In Rental Properties!

Are you thinking of renovating soon or just curious as to what tenants are looking for in this day and age?

Excellence Property Management Blog Post. Townsville Property Management

Pets – Should You Or Shouldn’t You?

We often get asked by landlords about whether we think they should accept pets on their property and the answer to this questions is always, how is this likely to affect your return on investment?

Excellence Property Management Blog Post. Townsville Property Management

How To Get Your Property ‘Ready’ For Cyclone Season

Due to the warm and tropical weather in Townsville, we’re very prone to being the target of Cyclones and they traditionally occur between November and March.

Excellence Property Management Blog Post. Townsville Property Mangement

How The Presentation of Your Property Effects Your Bottom Line

Did you know that a well presented property will achieve a significantly better return on investment?

Excellence Property Management blog post. Townsville Property Management

How To Choose The Right Property Manager For YOU

You might be frustrated with your existing agent and looking for a change OR you’re renting your property out for the first time and you need to choose a Property Manager… either way, how do you know who is right for you?

Excellence Property Management blog post. Townsville Property Mangement

The Secret to Renting a Vacant Property in a Difficult Market

Because we’re experts, we want to share with you our 4 secrets to getting your property rented in a difficult market for the best price, to the best tenant in the shortest possible time.

Excellence Property Management. Property Management Townsville blog post.

Learn How To Budget For An Investment Property

Thinking of up-sizing, making a lifestyle change or purchasing an investment property but don’t know if you can afford it?

Our Purpose

Our purpose is to provide property owners the assurance of Excellent Service in an industry where there is little to no accountability to the advice and service they receive. ‘Good’ is not good enough for you, and it’s not good enough for us.

Our Method

At Excellence Property Management, we combine our method and systems, with excellent people who are trained and educated in the industry to ensure you receive only candid advice and service. Click here to find out more!

Our Guarantees

We Specialise in EXCELLENT Residential Property Management. If we aren’t giving you an EXCELLENT service, you won’t pay!

Contact Details


Excellence Property Management
PO Box 425, Townsville, QLD, 4810
(07) 4408 8062
info@excellencepm.com.au