THE EXCELLENCE METHOD

At Excellence Property Management, we combine our method and systems, with excellent people who are trained and educated in the industry to ensure you receive only candid advice and servce.

At Excellence Property Management, we know that we cannot be all things to all people.

Our method and systems just wouldn’t work if we tried to manage any property, for any owner, to any tenant. A mismatch of expectations within and between these reltionships may result in the experience of poor service and the possibility of a lower rental return. After all, we know genuine and honest relationships are crucial to business success and customer satisfaction.

Excellence Property Management Method. Townsville Property Management.So, at Excellence Property Management, we employ Excellent People to manage Excellent Properties, for Excellent Owners and seek Excellent Tenants to ensure your property recieves the best return it possibly can. We call this, The Excellence Method and this ethos guides all processes and relationships within our system of Property Management.

Who is an Excellent Owner?

In order for us to manage your property effectively, we must have your trust. If you are unable to trust our systems and advice, we cannot manage your property effectively and achieve your desired outcomes. At the end of the day though, if you’re not able to trust us, there is probably no point in paying us to do the job.

Guidelines for Excellent Owners:

  • Owners who can trust us and are prepared to listen to our advice
  • Owners who understand and appreciate that Excellent Tenants will provide the best return on investment and therefore need to be treated well
  • Owners who are prepared to maintain their property to a required standard and allow us to do this within the timeframes we promise to our tenants
  • Owners who DO NOT engage directly with their tenants

Who is an Excellent Tenant?

Many owners end up losing thousands of dollard on their investment properties each year because they have either taken the risk of allowing a tenant into their property who was not a suitable applicant, or worse yet, their property manager advides them to accept an unsuitable tenant just to get the rental income.

Excellent Tenants are a HUGE asset because a good tenant will give the best possible return on your investment. Whenever we are assessing whether to place a tenant into your proprerty or keep an existing tenant after their initial lease hase expired, we identify whether they have the qualities of an Excellent Tenant.

Guidelines for Excellent Tenants:

  • Tenants who have realistics expectations of you as the owner
  • Tenants who respect us as their property manager, the property and you as the owner
  • Tenants who pay their rent on time
  • Tenants who respect us as their property manager, the property and you as the owner
  • Tenants who pay their rent on time
  • Tenants who look after your property, have it well presented for inspection and report the required maintenance to us through our online maintenance system
  • Tenants who are willing to self-help when required (for example: trouble shooting maintenance before expecting a tradesman to attend at your cost)

What is an Excellent Property?

In order for us to get your property the best possible return on investment, we MUST have an Excellent Property to work with. When you have an excellent property, you are able to attract excellent tenants quickly and keep them happy which closes the loop on the best return on investment strategy.

Our Guidelines for an Excellent Property are as follows:

  • Properties that are well presented and well maintained (or properties that can be brought up to this standard)
  • Properties that are wel-marketed to attact an Excellent Tenant
  • Properties that are located within our areas of service

Who is an Excellent Person?

The reason our company exists is because we believe that if you are a landlord, you should be given the choice of Excellent Service in an industry where there is little to no accountability to the advice and service you receive, and this starts with our people.

We believe our people are our most important asset and Excellent People should be rewarded with limitless career opportunities in an environment from unacceptable culture. This means, they must possess the right skill set to deliver on our promises to you. 

Guidlines for Excellent People:

  • People who share a passion for our purpose and vision
  • People who share the same belief in our core values
  • People who aspire to be the best they can and are willing to continue improving and increasing their skills
  • People who embrace challenge and change
  • People who are willing to complete their full Real Estate license (yes, even our administration staff)

Excellence Property Management

Employing Excellent People to manage Excellent Properties, for Excellent Owners and seeking Excellent Tenants is our method of achieving success and delivering on our promises to you
Excellence Property Management Blog Post. Townsville Property Management

Why Routine Inspections Are So Important

The purpose of conducting Routine Inspections on your property is to ensure the tenant are maintaining their obligations of their lease to looking after the property, keeping it clean and well maintained so without them, you’re very much in the dark and this could be costing you money!

Townsville Vacancies. Townsville Property Management. Excellence Property Management

Townsville’s Vacancy Rate Slowly Recovering

Are you thinking about renting out your property but have been scared with reports of the Townsville Vacancy Rate Skyrocketing?

Excellence Property Management Blog Post. Townsville Property Management

Why Having the Right Landlords Insurance Will Save You Thousands

Landlords Insurance IS NOT Home and Contents Insurance and most Home and Contents Insurance Policies DO NOT have adequate landlord insurance coverage which means they will not cover you for lost rent or damage caused by your tenant.

Townsville Property Management. The top 8 features tenants seek out in rental properties

The Top 8 Features Tenants Seek Out In Rental Properties!

Are you thinking of renovating soon or just curious as to what tenants are looking for in this day and age?

Excellence Property Management Blog Post. Townsville Property Management

Pets – Should You Or Shouldn’t You?

We often get asked by landlords about whether we think they should accept pets on their property and the answer to this questions is always, how is this likely to affect your return on investment?

Excellence Property Management Blog Post. Townsville Property Management

How To Get Your Property ‘Ready’ For Cyclone Season

Due to the warm and tropical weather in Townsville, we’re very prone to being the target of Cyclones and they traditionally occur between November and March.

Excellence Property Management Blog Post. Townsville Property Mangement

How The Presentation of Your Property Effects Your Bottom Line

Did you know that a well presented property will achieve a significantly better return on investment?

Excellence Property Management blog post. Townsville Property Management

How To Choose The Right Property Manager For YOU

You might be frustrated with your existing agent and looking for a change OR you’re renting your property out for the first time and you need to choose a Property Manager… either way, how do you know who is right for you?

Excellence Property Management blog post. Townsville Property Mangement

The Secret to Renting a Vacant Property in a Difficult Market

Because we’re experts, we want to share with you our 4 secrets to getting your property rented in a difficult market for the best price, to the best tenant in the shortest possible time.

Excellence Property Management. Property Management Townsville blog post.

Learn How To Budget For An Investment Property

Thinking of up-sizing, making a lifestyle change or purchasing an investment property but don’t know if you can afford it?

Our Purpose

Our purpose is to provide property owners the assurance of Excellent Service in an industry where there is little to no accountability to the advice and service they receive. ‘Good’ is not good enough for you, and it’s not good enough for us.

Our Method

At Excellence Property Management, we combine our method and systems, with excellent people who are trained and educated in the industry to ensure you receive only candid advice and service. Click here to find out more!

Our Guarantees

We Specialise in EXCELLENT Residential Property Management. If we aren’t giving you an EXCELLENT service, you won’t pay!

Contact Details


Excellence Property Management
PO Box 425, Townsville, QLD, 4810
(07) 4408 8062
info@excellencepm.com.au