We are always striving to be Excellent so any feedback you have, even if it’s bad will help us to improve our service and ensure we’re delivering on our promises so please don’t be shy.

1) How to Make a Complaint

In the first instance, we recommend you take your concern up with your property manager or point of contact in our office. If you have done this and your matter was not resolved or you were not happy with how your matter was resolved, please submit your complaint in writing to: and address your email to: The Principal

2) How We Will Handle Your Complaint

As per our general communications policy, we will respond to your complaint within 1 business day of receiving the complaint. Depending on your complaint, we may need a few more days to investigate the complaint and obtain all of the relevant information however, if this is the case, we will still respond within 1 business day and will provide you with a new timeframe in which we will be back in contact. Once we are ready to address your complaint, we will get in contact with you via phone or if you’re local and have time, we will arrange a face to face meeting so that we can communicate more effectively. At the end of our meeting, we will detail the outcome verbally and will also provide a written response via email to your complaint within 1 business of completing our meeting.

3) What if you’re Not Happy with the Outcome?

We’re not always able to resolve everyone’s complaint to their satisfaction. If this is the case, it is your right the take the complaint further with the appropriate industry body. The relevant contact details are as follows:

For Tenants:

The Residential Tenancies Authority deal with enquiries and complaints from tenants. Please go to their website for more information:

For Owners & Other Consumers:

The Office of Fair Trading handle enquiries and complaints about real estate agents from Landlords and other consumers. For more information, please go to

Excellence Property Management Blog Post. Townsville Property Management

Why Routine Inspections Are So Important

The purpose of conducting Routine Inspections on your property is to ensure the tenant are maintaining their obligations of their lease to looking after the property, keeping it clean and well maintained so without them, you’re very much in the dark and this could be costing you money!

Townsville Vacancies. Townsville Property Management. Excellence Property Management

Townsville’s Vacancy Rate Slowly Recovering

Are you thinking about renting out your property but have been scared with reports of the Townsville Vacancy Rate Skyrocketing?

Excellence Property Management Blog Post. Townsville Property Management

Why Having the Right Landlords Insurance Will Save You Thousands

Landlords Insurance IS NOT Home and Contents Insurance and most Home and Contents Insurance Policies DO NOT have adequate landlord insurance coverage which means they will not cover you for lost rent or damage caused by your tenant.

Townsville Property Management. The top 8 features tenants seek out in rental properties

The Top 8 Features Tenants Seek Out In Rental Properties!

Are you thinking of renovating soon or just curious as to what tenants are looking for in this day and age?

Excellence Property Management Blog Post. Townsville Property Management

Pets – Should You Or Shouldn’t You?

We often get asked by landlords about whether we think they should accept pets on their property and the answer to this questions is always, how is this likely to affect your return on investment?

Excellence Property Management Blog Post. Townsville Property Management

How To Get Your Property ‘Ready’ For Cyclone Season

Due to the warm and tropical weather in Townsville, we’re very prone to being the target of Cyclones and they traditionally occur between November and March.

Excellence Property Management Blog Post. Townsville Property Mangement

How The Presentation of Your Property Effects Your Bottom Line

Did you know that a well presented property will achieve a significantly better return on investment?

Excellence Property Management blog post. Townsville Property Management

How To Choose The Right Property Manager For YOU

You might be frustrated with your existing agent and looking for a change OR you’re renting your property out for the first time and you need to choose a Property Manager… either way, how do you know who is right for you?

Excellence Property Management blog post. Townsville Property Mangement

The Secret to Renting a Vacant Property in a Difficult Market

Because we’re experts, we want to share with you our 4 secrets to getting your property rented in a difficult market for the best price, to the best tenant in the shortest possible time.

Excellence Property Management. Property Management Townsville blog post.

Learn How To Budget For An Investment Property

Thinking of up-sizing, making a lifestyle change or purchasing an investment property but don’t know if you can afford it?

Our Purpose

Our purpose is to provide property owners the assurance of Excellent Service in an industry where there is little to no accountability to the advice and service they receive. ‘Good’ is not good enough for you, and it’s not good enough for us.

Our Method

At Excellence Property Management, we combine our method and systems, with excellent people who are trained and educated in the industry to ensure you receive only candid advice and service. Click here to find out more!

Our Guarantees

We Specialise in EXCELLENT Residential Property Management. If we aren’t giving you an EXCELLENT service, you won’t pay!

Contact Details

Excellence Property Management
PO Box 425, Townsville, QLD, 4810
(07) 4408 8062